Refund policy
RETURNS & REFUNDS POLICY
Last updated: September 26, 2026
At Wrapease – Yarevis Moreno, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds, cancellations, and defective or incorrect products are handled.
This policy applies to customers worldwide, subject to the mandatory consumer protection laws applicable to their purchase.
15-DAY RETURNS
In addition to any mandatory statutory rights you may have, Wrapease offers a voluntary 15-day return period for eligible purchases.
You may request a return within 15 days of receiving your order.
To request a return, please contact us at:
Email: hangpet11@gmail.com
Please include your order number and a brief description of your request.
Do not send any product back before contacting us and receiving return instructions.
CONDITION OF RETURNED PRODUCTS
For returns made under our voluntary 15-day return policy, products should be returned in their original condition and, where applicable, unused and in their original packaging.
This condition does not limit or exclude any mandatory statutory rights that apply to your purchase.
Where applicable law permits a reduction in the refund because a product has been handled beyond what is reasonably necessary to determine its nature, characteristics, or functionality, such reduction may apply.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product.
We recommend using a trackable shipping service when returning an item.
Wrapease is not responsible for products lost or damaged during return shipping before they are received by us, except where otherwise required by applicable law.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or another jurisdiction providing a statutory right of withdrawal, you may have the right to withdraw from your purchase within the applicable statutory period without providing a reason.
For consumers in the European Union, the statutory withdrawal period is generally 14 days from the day the goods are received.
Our voluntary 15-day return policy does not replace, restrict, or reduce this statutory right.
The statutory right of withdrawal is subject to the exceptions provided by applicable law.
If you exercise a statutory right of withdrawal, you are generally responsible for the direct cost of returning the goods if you were informed of this obligation before placing your order.
Where required by applicable law, we will reimburse the payments received from you within the applicable statutory period. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
LEGAL RIGHTS FOR DEFECTIVE OR NON-CONFORMING PRODUCTS
Nothing in this policy affects your statutory rights concerning defective, damaged, unsafe, or non-conforming products.
If a product is defective or does not conform to the contract, you may have legal rights to a repair, replacement, price reduction, refund, or another remedy depending on the applicable law and circumstances.
For consumers in the European Union, statutory consumer protection provides a minimum legal guarantee for goods, generally for two years, subject to applicable national law and exceptions.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us at hangpet11@gmail.com as soon as reasonably possible.
Please provide your order number and, where possible, photographs showing the issue.
We will review the case and provide an appropriate remedy in accordance with applicable law.
NON-RETURNABLE PRODUCTS
Where permitted by applicable law, the following products may be excluded from voluntary returns:
• Personalized or made-to-order products.
• Sealed hygiene products that have been opened after delivery.
Any statutory right of withdrawal or other mandatory consumer right will remain unaffected where the law does not permit such an exclusion.
REFUNDS
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Where applicable law establishes a mandatory refund deadline, that deadline will apply.
EXCHANGES
We do not offer direct exchanges unless required by applicable law.
If you want a different product, you may return the original product where eligible and place a new order.
WORLDWIDE CONSUMER RIGHTS
Wrapease sells products internationally.
Consumer protection laws vary between countries and regions. Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights that cannot legally be excluded or restricted.
If mandatory consumer protection laws applicable to your purchase provide you with rights that are more favorable than those described in this policy, those mandatory rights will apply.
HOW TO REQUEST A RETURN
Please contact:
Wrapease – Yarevis Moreno
Email: hangpet11@gmail.com
Return address:
Yarevis Moreno
Ernst-Schneller-Str. 27
09557 Flöha
Germany
Please do not send products to the return address before contacting us and receiving return instructions.
CONTACT
Wrapease – Yarevis Moreno
Ernst-Schneller-Str. 27
09557 Flöha
Germany
Email: hangpet11@gmail.com