Shipping Policy

Last updated: September 26, 2026

At Wrapease – Yarevis Moreno, we currently offer shipping to customers worldwide.

Order Processing

All orders are processed within 1–3 business days after your order has been successfully placed and payment has been received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.

Shipping Times

Our estimated shipping time is up to 10 business days after your order has been processed and shipped.

Please note that shipping times are estimates and may vary depending on your destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.

The estimated delivery time does not include the 1–3 business days required to process your order.

Therefore, the total estimated time from placing your order to delivery is generally:

1–3 business days for processing + up to 10 business days for shipping.

International Shipping

We ship internationally to available destinations worldwide.

Some countries or regions may have delivery restrictions due to carrier availability, customs regulations, import restrictions, or other applicable requirements.

If shipping is not available to your destination, this will be indicated during checkout where possible.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the destination country.

Where such charges are not already included in the purchase price or shipping charges, they may be payable by the customer, unless applicable law requires otherwise or the checkout specifically states that such charges are included.

Customs policies vary from country to country, and Wrapease cannot guarantee that a particular order will not be subject to additional import charges.

Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Customs clearance
• Carrier delays
• Incorrect or incomplete shipping information
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Events outside our reasonable control

If your order is delayed, please contact us at hangpet11@gmail.com and we will assist you in checking the status of your shipment.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

Lost or Damaged Packages

If your package arrives damaged, or you believe your package has been lost during delivery, please contact us at hangpet11@gmail.com as soon as reasonably possible.

Please provide your order number and, where applicable, photographs of the damaged package or product.

We will review the situation and work with the applicable shipping carrier to resolve the issue.

For consumer purchases, any mandatory legal rights concerning loss or damage during delivery remain unaffected by this policy.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the package cannot be delivered as a result, please contact us as soon as possible.

If an order has already been shipped, we may be unable to change the delivery address.

Any additional shipping costs resulting from an incorrect address may be charged to the customer where permitted by applicable law.

Order Tracking

Where tracking information is available, it will be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Delivery Address

Please make sure that your shipping address is correct before completing your purchase.

Wrapease is not responsible for delays or failed delivery resulting from incorrect or incomplete address information provided by the customer, subject to any mandatory rights applicable under local law.

Delivery Estimates and Consumer Rights

The shipping times stated on this website are estimates unless a specific delivery date or period has been expressly agreed with you.

For consumers in the European Union, goods must generally be delivered within the agreed period or, where no different period has been agreed, within the legally applicable period. Mandatory consumer rights concerning late or failed delivery remain unaffected by this Shipping Policy.

If an order is not delivered within the applicable legal or agreed delivery period, you may have the right to request delivery within an additional reasonable period and, where applicable, cancel the contract and receive a refund in accordance with the law applicable to your purchase.

Contact Us

If you have any questions about shipping or your order, please contact us:

Wrapease – Yarevis Moreno

Ernst-Schneller-Str. 27
09557 Flöha
Germany

Email: hangpet11@gmail.com